Effective Date: August 8, 2024
Thank you for shopping at tendertouchblankets.com. We take pride in the quality of our baby receiving blankets and want you to be fully satisfied with your purchase. If you are not completely satisfied, our Refunds and Returns Policy outlines how you can return a product and receive a refund.
Business Name: Tender Touch Blankets
Address: P.O. Box 491, Spanish, ON, P0P 2A0
Email: [email protected]
1. Returns
1.1 Eligibility for Returns
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within 30 days of the purchase date.
- We do not accept returns on sale items or gift cards.
1.2 Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
- Wait for Approval: We will review your request and respond with return instructions, including the return shipping address.
- Ship the Item: Pack the item securely in its original packaging, and include the return authorization email. Ship the item to the address provided in the return instructions.
1.3 Return Shipping Costs
- Customer Responsibility: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Damaged or Defective Items: If the return is due to an error on our part (e.g., defective or damaged product), we will cover the cost of return shipping. Please contact us within 7 days of receiving the item to report any issues.
2. Refunds
2.1 Refund Process
Once your return is received and inspected, we will notify you via email. We will also inform you of the approval or rejection of your refund.
- Approved Refunds: If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
2.2 Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check Your Account: Verify your bank or credit card account again.
- Contact Your Bank/Credit Card Company: There may be a delay before your refund is officially posted.
- Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at [email protected].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with details of the defect or damage.
4. Non-Returnable Items
- Sale Items: Items purchased on sale are final and cannot be returned.
- Gift Cards: Gift cards are non-returnable and non-refundable.
5. Contact Information
If you have any questions about our Refunds and Returns Policy or need assistance with your return, please contact our customer support team:
Email: [email protected]
Address: P.O. Box 491, Spanish, ON, P0P 2A0
We are here to help and will do our best to ensure a smooth and hassle-free return process.
Tender Touch Blankets reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with the “Effective Date” updated accordingly. Your continued use of our Website following any changes constitutes your acceptance of the revised policy.