Privacy Policy

Privacy Policy

Effective Date: August 8th, 2024

Tender Touch Blankets
P.O. Box 491, Spanish, ON, P0P 2A0
Email: [email protected]

Welcome to tendertouchblankets.com (“Website”). At Tender Touch Blankets (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our Website or purchase our products. It also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

1. Data Collection

We collect and process the following types of personal data:

1.1 Personal Information Provided by You:
When you purchase our products, subscribe to our newsletter, or contact us, you may provide us with personal data, including:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed through third-party payment processors)

1.2 Automatically Collected Information:
When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited on the Website
  • Time and date of your visit
  • Referral source

1.3 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us understand how you interact with our Website. You can manage your cookie preferences through your browser settings.

2. Data Usage

We use your personal data for the following purposes:

  • 2.1 Processing Orders: To process and fulfill your orders, including payment processing, shipping, and delivery.
  • 2.2 Communication: To communicate with you regarding your orders, respond to inquiries, and provide customer support.
  • 2.3 Marketing: To send you promotional materials, newsletters, and special offers (with your consent). You can opt out of marketing communications at any time.
  • 2.4 Website Improvement: To analyze and improve our Website, products, and services.
  • 2.5 Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you voluntarily provide personal data for specific purposes, such as subscribing to our newsletter.
  • Contractual Necessity: To fulfill our contractual obligations, such as processing your order and delivering products.
  • Legal Obligation: To comply with legal and regulatory requirements.
  • Legitimate Interests: To improve our Website, provide customer support, and market our products.

4. Data Storage and Security

4.1 Data Storage:
Your personal data is stored securely on servers located within the European Economic Area (EEA). We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

4.2 Security Measures:
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. However, we may share your data in the following circumstances:

  • 5.1 Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our Website, processing payments, fulfilling orders, and delivering products. These service providers are contractually obligated to keep your data confidential and use it only for the purposes for which it was disclosed.
  • 5.2 Legal Compliance: We may disclose your personal data if required by law or in response to valid legal requests from public authorities, such as a court or government agency.
  • 5.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business or assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and any resulting changes to this Privacy Policy.

6. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

  • 6.1 Right to Access: You have the right to request access to your personal data and obtain a copy of it.
  • 6.2 Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
  • 6.3 Right to Erasure: You have the right to request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
  • 6.4 Right to Restrict Processing: You have the right to request the restriction of processing your personal data in certain circumstances.
  • 6.5 Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another data controller.
  • 6.6 Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
  • 6.7 Right to Withdraw Consent: If you have provided consent for the processing of your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by the GDPR.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers are made in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Effective Date” at the top will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tender Touch Blankets
P.O. Box 491, Spanish, ON, P0P 2A0
Email: [email protected]

We are committed to ensuring the privacy and protection of your personal data and will address any concerns you may have.

This Privacy Policy is effective as of August 8th, 2024.